With the DataMiner Business Intelligence (DMS-BI) solutions, DataMiner provides operators with the tools to manage their entire technical environment from a true business perspective. DMS-BI is build on top of the renowned DataMiner Service Management (DMS-SM) technology, which allows operators to build a service management layer on top of the physical device layer, and as a result to rely on DataMiner to dynamically track the services through the operational environment. DataMiner Service Management offers operators real-time service impact analysis and historical service performance reporting.a
DMS-BI takes it a step further, and now allows operators to track the performance of those services in real-time, and to issue early warnings when Service Level Agreements (SLA) are getting close to being breached. DMS-BI provides powerful algorithms to define SLA’s, and the technology can easily be updated without software upgrades to accommodate virtually any SLA contract definitions. When SLA’s degrade or close in on user-defined thresholds, DMS-BI is capable of instantly notifying key personnel such that appropriate actions can be taken to protect your business. [mehr]
